CAN NOT TELL IF IT WORKS

SINCE I HAVE WASTED OVER 4 HOURS TRYING TO DOWNLOAD AND THEN GET IT FIXED WITH ONLINE CHAT I HAVE TO SAY IT ISNT EVEN WORTH A 1. IT STILL IS NOT WORKING. I HAD A SIMILAR PROBLEM WITH THE LATEST IPHONE UPDATE, BUT AT LEAST IT WAS FIXED IN 1/2 HOUR.

Joanish about OS X El Capitan